FAQ
Orders & Delivery
How do I track my order?
Once your order has been successfully placed, you will receive a confirmation email containing all the details of your purchase. Within this email, you’ll also find your tracking number along with a direct link to follow your shipment.
Please keep in mind that tracking updates may take a few days to appear. If you don’t see movement right away, there’s no need to worry — your order is on its way and will update shortly.
You can check the status of your order at any time by using the tracking link in your confirmation email or by visiting our tracking page: 👉 Track Your Order
If you have any questions, feel free to reach out to us at info@azzoria.co. Our team will respond within 24 hours, Monday through Friday. We’re always here to assist you.
Do you offer free shipping?
Yes — we offer free shipping on all orders, with no minimum purchase required. Wherever you are, your Azzoria order will be delivered straight to your door at no additional cost.
We work with trusted shipping partners to ensure your package arrives safely, efficiently, and without unexpected fees.
📦 Good to know: There are no customs duties or import fees associated with your order.
Need Help?
If you have any questions, feel free to reach out to us at info@azzoria.co. Our team will respond within 24 hours, Monday through Friday. We’re here for you — always.
What if my package gets lost of arrives damaged?
At Azzoria, we carefully prepare every order to ensure it arrives safely. However, if anything isn’t right, we’re here to resolve it quickly and smoothly.
Lost Packages
If your order hasn’t arrived within the expected delivery timeframe, please follow these steps:
1. Check your tracking link for the latest updates
👉 Track Your Order
2. Allow an additional 3 business days, as occasional carrier delays may occur
3. If there is still no update, contact us at info@azzoria.co with your order number
Our team will investigate the situation and provide a prompt solution.
Damaged or Incorrect Items
If you received a damaged item or an incorrect product (such as the wrong size or color), we’ll make it right. Please:
1. Take clear photos of the item and its packaging
2. Include a brief description of the issue
3. Email everything to info@azzoria.co along with your order number
Once reviewed, we will arrange a replacement as quickly as possible — at no additional cost to you.
Need Help?
We’re here for you — always.
📧 info@azzoria.co
How long does delivery take?
We work hard to ensure your Azzoria order reaches you quickly and safely.
Delivery Times
- Processing Time: 1–2 business days (Monday–Friday)
- Shipping Time: 5–7 business days (depending on your location)
Orders placed before 4:00 PM GMT are processed the same business day. Orders placed after this time will be processed the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking details. You can follow your delivery here:
👉 Track Your Order
If you have any questions, feel free to contact us at info@azzoria.co.
My order was marked delivered but it's not here.
We understand how frustrating this can be — but don’t worry, we’ll help you sort it out.
Here’s What to Do First
1. Double-check your surroundings – sometimes packages are left in a mailbox, porch, garage, or with a neighbor
2. Wait a few hours – occasionally, carriers mark packages as delivered a little early
3. Check with others in your household – someone may have received it on your behalf
4. Contact your local carrier or post office – they may have more delivery info
Still missing?
If your package has been marked as delivered but you haven’t received it within 24 hours, please contact us at info@azzoria.co and include your order number.
Our team will promptly investigate the situation and do everything possible to help locate or replace your order.
Need assistance?
We’re here for you — always.
📧 info@azzoria.co
Do you offer expedited shipping?
At this time, we do not offer expedited or express shipping.
Our focus is on providing free, reliable delivery through trusted shipping partners — ensuring your order arrives safely within our standard delivery timeframe of 5–7 business days.
We are continuously working to enhance our logistics and may introduce faster shipping options in the future.
Questions?
Feel free to reach out — we're here for you.
📧 info@azzoria.co
How do I cancel my order?
Because we begin processing your order immediately after it’s placed, cancellation requests are only possible before the order has been processed or shipped.
Once your order has been processed or dispatched, we are unfortunately unable to cancel or modify it. This allows us to ensure fast and reliable delivery.
If you would like to request a cancellation, please contact us as soon as possible at info@azzoria.co with your order number, and we will check the status for you.
Need Help?
We’re here for you — always.
📧 info@azzoria.co
Can I edit or add anything to my order?
Because we begin processing orders immediately after they are placed, we’re unable to guarantee changes once an order has been packed or shipped.
If you need to update your shipping address, please email us as soon as possible at info@azzoria.co with your name and order number. While we will always do our best to accommodate your request, modifications cannot be guaranteed once processing has begun.
This allows us to maintain fast and reliable delivery for all orders.
Need assistance?
We’re here for you — always.
📧 info@azzoria.co
Is the shipping climate neutral?
Yes — we care about the planet and are proud to support climate-conscious shipping.
We partner with trusted logistics providers to help offset the CO₂ emissions generated during delivery. This means every Azzoria package is shipped with environmental responsibility in mind.
By choosing Azzoria, you’re supporting more sustainable logistics — at no additional cost to you.
Questions?
We're always happy to help.
📧 info@azzoria.co
How do I contact you about my order?
We’re here to support you with any questions or concerns regarding your order — quickly, clearly, and efficiently.
📬 Contact Us by Email
For all inquiries related to orders, shipping, returns, sizing, or general information, please email us at: info@azzoria.co
Email is the fastest and most reliable way to reach our team. We aim to respond within 24 hours on business days and will always do our best to assist you as smoothly as possible.
Your experience matters to us — and we’re always happy to help.
Returns & Refunds
What is your return policy?
We want you to love your Azzoria order — but if something doesn’t feel quite right, we aim to make the return process clear and straightforward.
Our Return Policy at a Glance
- You can return your item within 30 days of receiving it
- Items must be unused and in their original packaging
- Returns are not free – return shipping costs are covered by the customer
- You can choose between a full refund, store credit, or a size exchange
How to Start a Return
- Email info@azzoria.co within 30 days of delivery
- Include your order number and the reason for the return
- Wait for approval and detailed return instructions from our team
- Securely package your item to prevent damage during transit
Please note: returns sent without prior authorization will not be accepted.
Once we receive and inspect your return, we will proceed according to our return guidelines.
Need Help with a Damaged or Incorrect Item?
If your order arrived damaged or you received the wrong item, please contact us as soon as possible.
To help us resolve the issue quickly, include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging
Send all details to info@azzoria.co, and our team will review your case promptly. If approved, we will arrange a replacement at no additional cost to you.
Questions?
We're always happy to help.
📧 info@azzoria.co
How do I start a return?
If you're not completely satisfied with your purchase, returning your item is quick and easy.
Here’s How to Start a Return
- Email info@azzoria.co within 30 days of delivery
- Include your order number and the reason for the return
- Wait for approval and detailed return instructions from our team
- Securely package your item to prevent damage during transit
Please note: returns sent without prior authorization will not be accepted.
Once we receive and inspect your return, we will proceed according to our return guidelines.
Important Notes
- Items must be unused and in their original packaging
- Return shipping costs are not covered — customers are responsible for return fees
- We recommend using a trackable shipping service, as we are not liable for lost returns
Need help with the process?
Just email us — we’re happy to guide you:
📧 info@azzoria.co
When will I get my refund?
Once your return has been received and inspected, we aim to process your refund as quickly and smoothly as possible.
Refund Timeline
- Processing: Refunds are issued within 7 days after we receive your return
- Payment Method: Refunds are sent back to your original payment method
- Bank Processing: Depending on your provider, it may take 1–2 billing cycles for the refund to appear
- Confirmation: You will receive an email notification once your refund has been completed
Haven’t Received Your Refund Yet?
If your refund hasn’t appeared yet:
- Double-check your bank or credit card statement
- Contact your payment provider, as posting times can vary
- If you still need assistance, feel free to email info@azzoria.co — we’re happy to help
Payment & Promotions
How do I apply promo/discount codes?
Applying your discount is quick and easy — simply follow these steps at checkout:
- Enter your code in the “Discount Code” field
- Click “Apply” to update your total before completing your order
Please note: Only one discount code can be used per order.
Having Trouble?
If your code isn’t working:
- Make sure it’s spelled correctly and still valid
- Try clearing your browser cache or using a different device or browser
If it’s still not working, please contact us at info@azzoria.co — we’re happy to assist you.
Which payment methods do you offer?
At Azzoria, we offer a selection of secure and convenient payment options to ensure a smooth and seamless checkout experience.
Available Payment Methods
- Visa – Globally accepted and secure credit card payments
- Mastercard – Fast and protected payments with worldwide acceptance
- American Express – Trusted payments with advanced security features
- Maestro – Reliable debit card payments with international coverage
- BLIK – Quick and secure mobile payments available through supported banking apps
- Shop Pay – Accelerated checkout powered by Shopify
- Google Pay – Fast and secure payments using your Google account
- Apple Pay – Easy and convenient payments via your Apple devices
All transactions are encrypted and securely processed to protect your information at every step.
Questions about payment?
We're happy to help. Just reach out to us at:
📧 info@azzoria.co
Product
How do I choose the right size?
Not sure which size to choose? Don’t worry — we’ll help you find your perfect fit with simple guidelines you can follow at home.
All items are designed to follow standard sizing. If you’re between sizes or prefer a more relaxed fit, we recommend selecting one size up for added comfort.
For the most accurate fit, please refer to the size guide available on the product page.
Still Not Sure?
We’re happy to help. Simply email us with your questions or a photo of an item you already own, and we’ll assist you in finding the right size:
📧 info@azzoria.co
Still Got Questions?
We’re here to make your Azzoria experience seamless from start to finish. If you need assistance, our team is ready to support you.
Customer Service Hours:
Monday – Friday: 08:00 AM – 6:00 PM GMT
We aim to respond within 24 hours on business days and are always happy to help you with anything you need.